1. Bill of Lading
2. Delivery Receipt / Proof of Delivery
3. Copy of Original Invoice
4. Repair invoice (cost/labor) in case the product needs repair/re-work
5. Disposition of material (available for inspection, returned with carrier, etc.)
6. Photos of damaged merchandise and package/packaging material.
7. Any additional information necessary to substantiate the claim.

1. Always inspect the shipment. Make sure the shrink wrap is intact and/or the package/packaging material does not have signs of damage (water, crushed, torn, etc.)
2. If the shrink wrap is not intact, please mark this on the Delivery Receipt (sometimes the Delivery Receipt has a box in the lower left corner asking if the shrink wrap is intact: Yes_ No_ )
3. When damage/shortage occurs, please make a notation on the Delivery Receipt and take photos of the damaged merchandise. Examples: “boxes of item 254258 damaged/crushed”, “coils have chain damaged/chain protectors were not used”, “damaged and refused”, “water/rust damage”, “2 boxes short”, etc. If possible, open all containers while the driver is at your facility and make notations on the Delivery Receipt accordingly.
4. Contact the carrier immediately to report damages.
5. Take pictures of the entire damaged product from every angle with and without flash. Include both close-up and wide angled photos of your damaged product to help the insurer assess the scale of the damage.
6. DO NOT dispose of the package/packaging material. If the carrier decides to inspect the product, the packaging will determine if the damages to the product correspond to the damages to the containers.
7. Please move the damaged product to a safe location. It is the duty of the consignee to retain damaged merchandise and shipping containers until the claim is resolved.
8. Send all claim information to the carrier’s claims department.

1. Take photos of damaged merchandise and contact the carrier immediately to report damages.
2. Concealed Damage/Shortage claims must be reported to the carrier within 5 days of the delivery date. Please make sure you report your concealed damage claim to the carrier immediately.
3. Take pictures of the product from every angle with and without flash. Include both close-up and wide angled photos of your product to help the insurer assess the scale of the damage.
4. DO NOT dispose of the package/packaging material.
5. Please move the damaged merchandise to a safe location. It is the duty of the consignee to retain damaged merchandise and shipping container until the claim is resolved.
6. Send all claim information to the carrier’s claims department.

If you purchased All-Risk Freight Insurance for your load through Falvey Insurance Group, click here to learn how to file a claim. If you didn’t, no sweat! You can still file a damage claim through the carrier you selected by following these steps:

1. Select your carrier from the list below and complete the relevant claims form.
2. Include any requested documentation, such as the Bill of Lading or Proof of Delivery.
3. If the product is repairable, attach a copy of the repair quote.
4. If the product is salvageable, attach a copy of the salvage/scrap value.
5. Submit the claim documentation per the carrier’s instructions.

What Happens Next?

1. The carrier has 30 days to acknowledge the claim. Once the carrier receives and acknowledges the claim, they will assign their claim number to the file.
2. The carrier has 120 days to respond with an approval or denial of the claim. This is required by law.

Carrier Name	Damage Form	Email	Phone	Fax
A Duie Pyle	A Duie Pyle claim form	claimsdept@aduiepyle.com	610-696-5800	610-696-2693
AAA Cooper	AAA Cooper claim form	cargoclaims@aaacooper.com	334-793-2284	855-263-6298
Averitt Express	Averitt Express claim form	cargoclaims@averittexpress.com	800-283-7488	931-520-2799
Central Freight	Central Freight claim form	claims@centralfreight.com	254-741-5227	254-741-5295
Clear Lane Freight Systems	Clear Lane Freight Systems claim form	claims@clearlanefreight.com	317-759-8346	317-759-8347
Dayton Freight	Dayton Freight claim form	claims@daytonfreight.com	937-264-4060	937-890-4846
Dependable Hwy	Dependable Hwy claim form	dependableclaims@godependable.com	800-924-4744
Dohrn	Dohrn claim form	claims@dohrn.com	800-747-0723	309-794-1693
DOT-LINE Transportation	DOT-LINE Transportation claim form		323-780-9010	323-780-1552
Dugan	Dugan claim form	claims@dugantruckline.com	316-616-9396	316-616-9386
Estes Express	Estes Express claim form	claims@estes-express.com	804-353-1900 ext. 2030	804-232-1407
Fedex Economy	Fedex Economy claim form	file.claim@fedex.com	800-463-3339	877-229-4766
Fedex Priority	Fedex Priority claim form	file.claim@fedex.com	800-463-3339	877-229-4766
Fort Transportation	Fort Transportation claim form	claims@shipwithfort.com	920-563-0800	920-563-0801
Midwest Motor Express	Midwest Motor Express claim form		701-223-1880	701-224-1894
Old Dominion	Old Dominion claim form	claims@odfl.com	800-825-6636	336-822-5494
Pitt-Ohio	Pitt-Ohio claim form	eclaims@pittohio.com	800-366-7488	412-232-0321
RIST Transport	RIST Transport claim form		315-789-8871	315-789-0424
Roadrunner Freight Systems	Roadrunner Freight Systems claim form	claims@rrts.com	414-615-1500	414-615-1529
Saia	Saia claim form	claimimaging@saia.com	800-950-7242 ext. 2300	985-857-2356
Southeastern	Southeastern claim form	LGunter@sefl.com	803-794-7300
Southwestern Motor	Southwestern Motor claim form	claims@smtl.com	800-531-1071	210-515-5592
Standard Forwarding	Standard Forwarding claim form	cargoclaims@standardforwarding.com	800-447-2012
UPS Freight	UPS Freight claim form		888-653-9720	866-580-1944
USF Holland	USF Holland claim form	claims@hollandregional.com	616-395-5000	866-510-1294
USF Reddaway	USF Reddaway claim form	claims@reddaway.com	503-885-5500	503-885-5559
XPO Logistics	XPO Logistics claim form	Claims.LTLCDC@xpo.com	844-742-5976	888-846-4694
Xpress Global Systems Inc.	Xpress Global Systems Inc. claim form	xgsclaimsgroup@xgsi.com	844-947-7447	423-602-2258
YRC	YRC claim form		800-610-6500	866-840-5691